Let me explain

Resetting a forgotten password

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  1. 1

    What I need you to decide

    Should the app say the same thing whether or not the email has an account?

    More

    These are screenshots of the app as it runs today, with sample data. Saying "if this email has an account" for every address means nobody can use the form to find out who is signed up.

  2. 2

    My recommendation

    Keep the same message for every address, and say how long the link works.

  3. 3

    What I'll ask

    4 questions.

    Questions

  4. 4

    What could go wrong

    Someone who typed the wrong address waits for an email that never comes.

  5. 5

    How to answer

    Tap through the screenshots of the running app.

    More

    Judge each step: is it what should happen?

  6. 6

    What happens next

    Steps you agree with ship as shown.

    More

    Anything else I change and send back as a new round.

    Nothing is sent until you download your answers.

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